Returns & Refunds policy
1. Refund Eligibility
Refunds are offered under the following conditions:
A full refund is available if you cancel your service within 24 hours of purchase and before any work has commenced.
Once the service has begun, refunds are not available for completed work, but partial refunds may be offered based on the scope of the service already provided.
If you are dissatisfied with the service outcome, please contact us within 7 days of delivery. We will assess your concerns and, if appropriate, revise the work or provide a partial refund.
Engaging in consulting Services does not guarantee acceptance to desired academic programs, financial outcomes, or debt-free graduation from an academic program.
2. Non-Refundable Services
The following services are non-refundable:
Any service that has been fully delivered or completed according to the agreed-upon terms.
Services where revisions have already been provided.
Expedited or rush services.
All digital products. European customers are waiving their rights to the Consumer Rights Directive by purchasing a digital product.
3. Cancellations
You may cancel your appointment up to 24 hours before the agreed start date for a full refund.
If you cancel after work for a service has commenced but before completion, a partial refund may be issued, minus the value of the work already completed.
4. Revision Policy
If you are not satisfied with the delivered service, you may request up to two revisions free of charge within 7 days of delivery.
Additional revisions may incur an additional fee, which will be communicated and agreed upon in advance.
5. Refund Request Process
To request a refund, please follow these steps:
Email us at info@debtfreedegrees.org with the subject line "Refund Request."
Include your order number, a description of the issue, and any relevant supporting information (e.g., proof of dissatisfaction).
Refund requests will be reviewed within 5 business days, and we will notify you of our decision via email.
6. Processing Refunds
Approved refunds will be issued to your original payment method within 7–10 business days.
If you do not receive your refund within this timeframe, please contact your bank or credit card provider for additional information.
7. Contact Us
If you have any questions or need assistance, please reach out to us at:
Email: info@debtfreedegrees.org
Phone: 618-530-7187
We value your business and are committed to providing the best possible experience!